Customer Service Email: email@example.com
How secure is my personal information?
PureLife adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
What forms of payment do you accept?
We accept PayPal and the following credit cards: Visa, Mastercard, Discover, American Express.
Can I cancel my order?
Because we are so fast in our shipping department, if you need to cancel, please do so within six hours after your item has been shipped. Though you still have 30 days to return your items for store credit, product replacement, or a full refund, according to your choice.
Do you ship internationally?
We currently only sell in the USA but will ship to Canada, Mexico, and Europe by year-end.
What shipping carriers do you use?
We use UPS and USPS most frequently, but you will be given the opportunity at check out to select the best speed of delivery and the lowest possible shipping cost.
How long does it take to process my order?
When an order is received, 99% of all orders are handed off to the carrier within eight hours from Monday to Saturday.
How long does shipping take?
Our average shipping time is 1 to 3 days business days and depends on your location.
How do I track my order?
We will send you a tracking number generally within 1-3 hours or receiving your order.
Are all my items shipped together?
We try to always package products in one box in order to save you money on shipping, but sometimes your items may come in different packages if you order more.
What is your return policy?
You have a full 30 days to return any item. View our return policy: https://pdh9li5qllbj6qk7-27613560877.shopifypreview.com/policies/refund-policy
What do I do if I receive a defective product?
It is rare but sometimes bottles are handled roughly in transit and can break or leak. If you receive any defective product contact us using the "CONTACT" link at the top of the page, and let us know if you would prefer a refund or replacement. We will cover all costs and there's no need to return the defective item. We trust you.
How do I return my order?
Please use the CONTACT link at the top of the page to let us know what the issue is and we will most likely not require you to actually, physically return the item. Just let us know if you would prefer a replacement or a refund.